Quality is controlled throughout — not inspected at the end.
Eight controlled stages carry every commercial supply engagement from project review to post-delivery support. Each stage has documented controls, defined outputs and a written record that follows the order from mill to site.
Project Review
Every engagement begins with a structured intake — programme, scope, specification and site constraints reviewed before any commercial commitment is made.
- Documented intake brief
- Programme mapped against sailings
- Category owner assigned
- Signed intake summary
- Preliminary risk register
Specification Confirmation
Design intent is reconciled with manufacturer capability. Every parameter — from wear layer to board length — is confirmed in writing before production is scheduled.
| Parameter | Specified | Confirmed |
| Wear Layer | 0.55 mm | 0.55 mm |
| Board Length | 2200 mm | 2200 mm |
| Colour Ref | BP-OAK-04 | ΔE < 1.2 |
| Bevel | Micro 4-side | Confirmed |
- Line-by-line read-back
- Manufacturer written confirmation
- Change control protocol
- Confirmed technical schedule
- Locked specification revision
Sample Approval
A master reference panel is produced and signed by both client and manufacturer. Every subsequent batch is measured against this retained physical reference.
- Physical master panel
- Client sign-off recorded
- Retained sample archive
- Signed reference panel
- Colour and grade baseline
Manufacturing Quality Inspections
Before the run is released, raw material, tooling and first-article panels are inspected against the confirmed specification and master reference.
- Raw material verification
- Line calibration check
- First-article approval
- Pre-run inspection report
- Approved release to production
Production Monitoring
Runs are monitored continuously. Random panel pulls, dimensional checks and coating tests are recorded across the production window, not sampled at the end.
- Random panel pulls
- Dimensional sampling
- Coating and surface tests
- Daily production log
- Batch traceability record
Pre-Shipment Inspections
Before the container is sealed, every pack is reconciled against the production log, packaging is audited and container loading is photographed for record.
- Batch reconciliation
- Packaging audit
- Loading photographic record
- Pre-shipment inspection report
- Sealed container record
Delivery Coordination
Freight, customs, quarantine and site delivery are coordinated in reverse from the project's handover date — with buffered milestones for exception handling.
- Vessel and routing confirmed
- Customs pre-clearance
- Site delivery window agreed
- Delivery schedule
- Site receipt reconciliation
Commercial Support After Delivery
The relationship continues after handover. Batch records are retained, reorder continuity is managed against the master reference, and warranty matters are coordinated directly with the manufacturer.
- Retained batch records
- Reorder against master reference
- Direct manufacturer channel
- Post-delivery reference file
- Ongoing supply continuity
Every stage documented. Every batch traceable. Every decision on file.
Open a procurement conversation on an upcoming project.
Enquiries are read against project fit, category and programme prior to engagement.